Use of the Site
The content of this Internet site is owned or controlled by Tersano Inc. and is protected by worldwide copyright laws. Neither the tersano.com web site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Tersano Inc. You may download, display and print the content presented on tersano.com for your personal, non-commercial use only.
Unauthorized use of tersano.com and/or the content contained on tersano.com may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this web site. The use of such content on any other web site or in any environment of networked computers is prohibited. The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.
You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
Tersano Inc. collects customer information to improve your shopping experience with us, however visitors are not required to give such information to access our Web site. Personal information may be collected when you register products online, send us e-mail messages, purchase products or services. This personal information may include, without limitation, your name, address, telephone number, email address, reason for product purchase, product suggestions, information on your product, and, if you placed an order, your credit card information. Tersano uses your personal information for marketing purposes where permitted to provide better customer service, develop targeted promotions, and to enhance the content of our Web site and the product. We will not, however contact you for marketing purposes without your prior authorization. We respect your privacy and are committed to maintaining and using this information responsibly.
We may share your personal information with companies and people who work for us to fill orders, deliver packages, analyze data, provide service, etc. These companies and individuals have access to some of the personal information we have about you, but we limit the information we share to what they need to know to do their jobs.
Although Tersano will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, we will have no liability for disclosure of any visitor information obtained due to errors in transmission or unauthorized acts of third parties.
This Privacy Statement addresses Tersano's procedures for handling the personal information of individuals living in the U.S. or Canada whom are at least 13 years old. We do not seek to, nor do we knowingly, collect information from children. If a child has provided us with personal information, a parent or guardian of that child may contact us to have the information deleted from our records. The parent or guardian must contact us at email@example.com or by writing Customer Service at Tersano (International) SRL, C/O Tersano (Canada) Inc. 23 Hannover Dr., Unit 3, St. Catharines, Ontario, Canada, L2W 1A3. We will do our best to delete the information as quickly as we can.
The content of this site is not directed to children and Tersano does not knowingly collect personal information from persons under thirteen years of age.
YOUR ACCEPTANCE OF OUR PRIVACY PRACTICES
This Statement applies only to information collected from or provided by visitors to this website, and is not intended to describe data handling procedures for information collected offline or by other websites to which we link. This Statement applies solely to the collection of information through online means and which may be used for future email contact. If you link to other sites or to the sites of other companies from this website, please review the Privacy Statement posted at those other sites. Tersano is not responsible for the content or privacy practices of sites owned by other companies.
Revision of this Policy
"General Terms and Conditions (GTC)"
Shipping: Tersano ships most in stock orders to the U.S. and Canada within three regular business days (Monday to Friday, excluding holidays) from receipt of order. We ask all customers to allow 4-6 weeks for delivery even though this delivery time may be quicker. The shipping and handling fee is applied to all orders and is a non-negotiable fee that covers the cost of shipping as well as handling and packaging costs.
Out of stock items usually ship within 10 business days and orders with items on backorder are held until they can be shipped complete.
Orders can only be shipped within the U.S. and Canada and to APO's.
Terms of Purchase
You are personally liable for any orders that you place at tersano.com or by phone. We accept Visa and MasterCard. You may also pay for your merchandise by personal check or money order. To use this method of payment you can send us a note, or print off your order from the web site without saving and mail your request together with your payment to the following address: Tersano (International) SRL c/o Sonwil Distribution, 100 Sonwil Drive, Buffalo, NY, 14225.
Please do not send cash, nor do we accept COD orders at this time. We are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.
If we are unable to bill you for your order after you have received the shipment, and you do not contact us, your account may be sent to a collection agency. Please contact our customer service department for payment instructions if you have been sent to collections.
If you need to cancel your order, please call customer service toll-free at 1-800-808-1724 or send an email to firstname.lastname@example.org to check the status. If your order has been shipped, we cannot cancel it. Once the item is received follow the standard return policy as outlined below.
Tersano guarantees your complete satisfaction with every purchase. We offer all customers a 30-day money back guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund of the product cost within 30 days of the date of delivery.
Please be aware, we can only accept returns of orders placed directly through and fulfilled by Tersano and www.tersano.com. If you purchased or ordered any of your products through another retailer, we suggest contacting that particular retailer for return information.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by a personal check or money order, a refund check will be mailed to you. Please allow 4 to 6 weeks for delivery once your return is processed.
All orders shipped to New York State addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere in the United States will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
Security and Data Protection Information
We can be reached via email@example.com or you can reach us by telephone at 1-800-808-1724 our customer service line, Monday-Friday 8 am to 4:30 pm EST.
Tersano.com is committed to protecting your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide us with certain personal information. We offer 128-bit SSL encryption, which encrypts your personal and credit card information as it is transferred over the Internet.
We electronically verify each order with the credit company, returning an order confirmed message only if the issuing bank authorizes it. Our experienced staff then manually check all orders which still appear unusual, canceling any order we feel is not valid.
Once you've registered, you may click on My Account Info (at the top of any page) to edit or delete your personal information. All information relating to our customers is stored in a secure environment separate from our Website.
You may update or change information related to your tersano.com account by accessing the My Account Info section of the Website with your email account and password.